F.A.Qs – Theitkidsboutique

F.A.Qs

WHAT IF MY ORDER DOESN'T ARRIVE?
If you're order doesn't arrive don't worry we have a money back guarantee so we'll give you a refund or send another.
WHAT ARE YOUR SHIPPING RATES?                                                                                                               We now ship free worldwide Excluding Australia and canada.                                                                                                                                                                                                                                                      WHERE IS THE STORE BASED?
We are an online store based in New York with fulfillment centers abroad.

 WHAT IS THIS STORE'S RETURN AND EXCHANGE POLICY?
Strictly no returns or exchanges unless there are defect(s) in the product(s) and the attention is brought to us no later than a week from delivery! So make sure you are ordering the correct item, size, and color. Make sure to read the measurements in products that apply. If there are none, email us!

DO YOU ACCEPT ORDERS PLACED OUTSIDE OF THE US?
We sure do! We proudly ship worldwide.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Order processing time takes 1-5 business days before shipment. Deliveries can take up to 12 - 20 days in the U.S.It depends what you purchased and where you are located. You can 'CONTACT US' or email nick@theitkidsboutique.com for specific shipping times.

I HAVE RECEIVED ONLY PART OF MY SHIPMENT, WHERE ARE THE OTHER ITEMS?
We ship from different parts of China so some items might arrive earlier than others. If you'd like to know the status of your other items, please email us with your name and order number.

WILL THIS ITEM GET TO ME BEFORE _________?
If you plan to give one of our items as a holiday gift, we do not recommend buying the items during the month when the holiday is happening. There is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before specified dates.

CAN I CANCEL/CHANGE MY ADDRESS/ORDER?
Please email us as soon as possible if you wish to change or cancel your order. Note that once the item has been fulfilled and marked as shipped, we are not able to make any changes or cancellations to your order.

Have a question?
E-mail us at nick@theitkidsboutique.com